As the author of 9 books about Customer Experience, I can share insights that ensure that Shift Happens®
According to the Wall Street Journal, attracting new customers can cost nearly double the amount it takes to attract repeat business from your existing customer base.
The only surefire way to keep a client happy is to consistently go the "extra mile" and exceed expectations. Includes 100 Sales and Marketing Ideas! Includes 30-minute coaching at the completion of the course.